Terms & Conditions

Welcome to Downwind Aviation Apparel! We appreciate your interest in our unique print-on-demand t-shirts. Before placing an order, please take a moment to read and understand our Terms and Conditions.

  1. Introduction

1.1 These Terms and Conditions govern your use of the Downwind Aviation Apparel website and the purchase of our products.

1.2 Downwind Aviation Apparel is a sector of "Downwind Aviation Services Limited", registered in the United Kingdom, company number: 15398980.

1.3 By accessing our website and placing an order, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our website.

2. Returns Policy

2.1 Due to the nature of our products being print-on-demand and custom made, we regret to inform you that we do not offer refunds for t-shirts once they have been purchased.

2.2 We strongly encourage you to carefully review the size guide and product descriptions provided on our website before placing an order to ensure a proper fit.

2.3 In the unlikely event that you receive a defective or incorrect item, please contact our customer support team within 7 days of receiving your order. We will gladly assist you in resolving the issue and provide a suitable solution, such as a replacement or store credit.

3. Shipping and Delivery

3.1 We strive to process and ship orders promptly, typically within 3 business days. However, please note that delivery times may vary depending on your location and other factors beyond our control.

3.2 We are not responsible for any delays or issues caused by the shipping carrier. However, we will do our best to assist you in resolving any delivery-related concerns.

4. Intellectual Property

4.1 The Downwind Aviation Apparel logo, designs, and all other content on our website are protected by intellectual property laws. You may not reproduce, distribute, or use our content without our express written permission.

5. Privacy Policy

5.1 We value and respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy, shown below.

6. Governing Law

6.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Privacy Policy

At Downwind Aviation Apparel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or make a purchase from us.

  1. Information We Collect

1.1 Personal Information: When you place an order or register an account with us, we may collect certain personal information such as your name, email address, shipping address, and payment details. We only collect the information necessary to fulfil your order and provide you with a seamless shopping experience.

1.2 Website Usage Information: We may collect non-personal information about your visit to our website, such as your IP address, browser type, and operating system. This information helps us analyze trends, improve our website's functionality, and enhance your browsing experience.

2. How We Use Your Information

2.1 Order Processing: We use your personal information to process and fulfill your orders, communicate with you regarding your purchase, and provide customer support.

2.2 Marketing Communications: With your consent, we may send you promotional emails about our latest products, exclusive offers, and updates. You have the option to unsubscribe from these communications at any time.

2.3 Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

3. Information Sharing

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering your orders. These providers are obligated to keep your information confidential and only use it for the purposes specified by us.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of our company, your personal information may be transferred to the acquiring entity. We will notify you in advance and ensure that your information is protected in accordance with this Privacy Policy.

4. Data Security

4.1 We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

5.1 You have the right to access, update, or delete your personal information. If you would like to exercise any of these rights or have any questions about your privacy, please contact us using the information provided below.

6. Changes to this Privacy Policy

6.1 We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

7. Contact Us

7.1 If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via the 'Request an Airport/Airfield' contact form.